SHIPPING WORLD WIDE*

FAQs

  • How can I pay for my purchases?
  • How long will delivery take on my order?
  • Can I return goods if I am not satisfied?
  • How can I place an order?
  • Do Giftobay prices include VAT?
  • I have an enquiry regarding a product
  • What if I wish to cancel my order?
  • What is Giiftobay policy on refunds?
  • What is Giftobay returns policy?
  • What if I wish to return an item?
  • I have received an incorrect item in my order?
  • What if I wish to make a complaint?
  • How can i download my invoice?
  • Transaction Processing

 

    1. How can I pay for my purchases?

      The easiest method is to use our fully automated online credit card processing system. If you do not want to use your credit/debit card on the internet, we can also process credit card payments over the phone; please call  01204 792 700  with the product details and have your card details to hand

       

    2. How long will delivery take on my order?

      • UK Standard Delivery (2-3 days from dispatch) £4.95
      • UK Next Day Delivery (next working day) £7.95*
      • UK Saturday Delivery (Saturday guarantee) £10.95
      • European Delivery (5-6 days from dispatch) £10.95**
      • RoW (7-14 days from dispatch) £16.00

       

    3. Can I return goods if I am not satisfied?

      Please refer to our Returns Policy 

       

    4. How can I place an order?

      You can order online simply by clicking the "Buy Now" button next to the item you wish to purchase (you can always remove the item from your order later) and when you are done shopping click the "Proceed to Checkout" button which takes you to our secure checkout. You may then enter your delivery and billing information and credit card details and submit your order via our secure server. Alternatively, if you'd prefer to place your order over the phone you can call a member of our sales team on  01204 792 700

       

    5. Do Giftobay prices include VAT?

      All prices quoted by us include VAT at 20%

       

    6. I have an enquiry regarding a product

      If you have any questions or need any help or advice please feel free to contact us calling our sales team on  01204 792700

       

    7. What if I wish to cancel my order?

      If you wish to cancel your order then in accordance with the distance selling regulations act you do need to notify us in writing via email. Please provide the following information:

      Your order number

      The name the order was placed under

      Date payment was made

      The item(s) you wish to cancel

      The reason for cancellation


      If you wish to cancel your order please contact us

       

    8. What is Goftobay  refund policy?

      Please read our terms and conditions 

       

    9. What is Giftobay returns policy?

      Please read our terms and conditions 

       

    10. What if I wish to return an item?

      If you wish to return an item you need to notify us in writing via email within 14 working days of receiving your order. You will be required to provide the following information:

      Your order number

      The reason/item for return

       

    11. I have received an incorrect item in my order?

      If you have received an incorrect item in your order please contact us straight away and we will endeavor to collect and replace the item straight away for you.

       

    12. What if I wish to make a complaint?

      We try our hardest to provide our customers with an excellent service. If for any reason you are not satisfied we would like to hear from you. If you wish to make a complaint please contact us

       

    13. How can i download my invoice?

      Please log into your account with your email and password. In your account information section you will see "view" next to your order, click "view" and at the bottom of the page you will able to download your invoice.

       

    14. Transaction Processing 

      If you do experience any problems in purchasing online please contact us on  01204 792 700 and we will process your payment by phone. 

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